The O Reilly Group takes the safeguarding of your personal data very seriously. This privacy notice describes how the O Reilly Group meets its obligations under the General Data Protection Regulation. We will be clear and transparent about the information we are collecting and what we will do with that information.
This Policy sets out the following:
What personal data we collect and process about you in connection with your relationship with us and through your use of our website and online services;
- Where we obtain the data from;
- What we do with that data;
- How we store the data;
- Who we transfer/disclose that data to
- How we deal with your data protection rights;
- And how we comply with the data protection rules.
All personal data is collected and processed in accordance with Irish and EU data protection laws.
The “O Reilly Group” (referred to as “we”, “us”, “our” “ORC” or “O Reilly Group”) in this policy primarily refers to the O Reilly Group of companies and, where appropriate, to other companies in the O Reilly Group or other entities over which the O Reilly Group exercises management control. The O Reilly Group, is the “data controller” of all personal information that is collected and used. The O Reilly Group is constituted of four registered companies (O Reilly Bros Ltd, Barleystone Ltd, Oakstown Environmental Ltd and Trim Steel Ltd). The primary trading company is O Reilly Bros Limited with registration number 30221 and registered offices at address Larchfield, Kingscourt, Co Cavan.
What Personal Data we collect
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details and information about your access to our website.
Specifically, we may collect the following categories of information:
Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details;
The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
What do we use your personal data for, why and for how long?
Your data may be used for the following purposes:
Providing products and services you request: We use the information you give us to perform the services you have asked for in relation to the purchase of products from any of our companies.
Credit or other payment card verification/screening: We use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;
- Immigration/customs control safety: We may be obliged to provide your information to border control agencies;
- Security, health, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;
- Customer Services communications: We use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;
- Provide tailored services: We use your data to provide information we believe is of interest to you, prior to, during, and after your initial service with us and to personalise the services we offer to you, such as special offers.
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for. In most cases we will need to process your personal data so we can enter into our contract of service and carriage with you.
We may also process your personal data for one or more of the following:
To comply with a legal obligation (e.g. Customs & Tax requirements);
You have consented to us using your personal data (e.g. for marketing related uses); to protect your vital interests or those of another person.
It is in our legitimate interests in operating our business.
Only children aged 16 or over can provide their own consent. For children under this age, consent of the children’s’ parents or legal guardians is required.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g. in relation to claims for claims under EU Regulations) or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
Security of your personal data
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
All payment details are transmitted over SSL across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).
The O Reilly Group operates businesses in multiple jurisdictions, all of which are located in the European Economic Area (EEA). While countries outside the EEA do not always have strong data protection laws, we require all services providers to process your information in a secure manner and in accordance with Irish and EU law on data protection. For any new processing activities that will require processing outside of the EEA we will complete a DPIA and utilise standard means under EU law to legitimise data transfers outside the EEA.
Sharing your personal data
Government authorities, law enforcement bodies and regulators for compliance with legal requirements;
Trusted GDS (Global Distribution System) agents through which you transact your O Reilly Concrete business.
Trusted service providers we are using to run our business in all countries we operate in, call centres providing assistance to our customers, cloud service and e-mail marketing service providers assisting our marketing team with running customer surveys and providing targeted marketing campaigns;
Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment.
Legal and other professional advisers, law courts and law enforcement bodies in all countries we operate in in order to enforce our legal rights in relation to our contract with you;
Cookies and site tracking
For more information about cookies and how to stop cookies being installed visit the following website: http://www.allaboutcookies.org.
As a policy, visitors are not required to register to gain access to this website. Personally identifiable information provided to the O Reilly Group through our contact form on our website is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, a visitor may contact us at email@example.com.
Data Privacy Manager
We have appointed a Data Privacy Manager to oversee compliance with this policy. If you have any questions about this policy or how we handle your personal information, please contact our DPM at firstname.lastname@example.org. You have the right to make a complaint at any time to a supervisory authority. The Irish Data Protection Commissioner is the lead data protection supervisory authority for the O Reilly Group as an Irish data controller.
Your Data protection rights
Under certain circumstances, by law you have the right to:
- Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
- Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you want to exercise any of these rights, then please submit a completed online request form available at the following link: Data Subjects’ Right Online Form, or email us at email@example.com or contact us by post at Data Protection Manager, O Reilly Bros Ltd, Larchfield, Kingscourt, Co. Cavan.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
All ORB directors and employees are instructed to follow a company-wide security policy. Only authorised personnel are provided access to personally-identifiable information and these employees are required to agree to ensure confidentiality of this information.
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Users may print or save one copy of any page of the website and documents available through it (other than documents provided by third parties) for their own personal use.